B1 Role-play ·
Return a faulty item
Say it out loud — explain a problem and ask for a refund.
Not quite right? Generate one at my levelYOUR ROLE Traveller asking for a clear next step
Goal: respond clearly, then ask one useful follow-up question.
MODEL LINE
“I bought this yesterday, but it's faulty. Could I have a refund, please?”
/aɪ bɔːt ðɪs ˈjestədeɪ bʌt ɪts ˈfɔːlti kʊd aɪ hæv ə ˈriːfʌnd pliːz/
Ask your coach
Say the line out loud, then play it back and compare with the model.
Say more
I bought this …, but …
It's not working properly.
Could I have a refund or an exchange?